Luxor Brand - Return & Exchange Policy
We want you to have a smooth shopping experience with us. Please read our simple guidelines regarding refunds, exchanges, and returns.
1. Refund Policy
No Refunds: Please note that we do not have a refund option. Once a product is purchased, it cannot be returned for cash or money back.
2. Exchange Policy
We offer a hassle-free, easy exchange policy if there is an issue with your order.
Eligibility for Exchange: You can exchange a product only if it has a defect, is damaged, is the wrong size, or if you received the wrong item.
Time Limit: You must inform us about the issue within 3 days of receiving the product. Requests after 3 days will not be accepted.
Product Condition: The item must be completely unused. If the product is used, it will not be eligible for an exchange.
Original Packaging: During the exchange, you must return the product in its original packaging.
Delivery Charge for Exchange: For any exchange, the customer must pay the delivery charge again.
3. Return Policy (ONLY Valid at the Time of Delivery)
Immediate Return: If you do not like the product or change your mind, you MUST return it immediately to the delivery man while he is still at your doorstep. We will not accept any return requests once the delivery man leaves.
Delivery Charge: You MUST pay the delivery charge to the delivery man before returning the package.
